Trust & Safety

Peace of Mind Protection

We hold your payment securely until your order is delivered. Shop African luxury with complete confidence.

01

You Pay

When you place an order, your payment is processed securely but held by Yanga, not the vendor. The money stays safe in our escrow vault.

02

Vendor Ships

The vendor is notified to fulfill your order. They must ship your items and provide valid tracking numbers within the agreed timeframe.

03

Funds Released

Only after you confirm delivery (or 48 hours after verified delivery) do we release the funds to the vendor. If there's an issue, we freeze the payment.

Common Questions

What if my order never arrives?

If the vendor fails to ship or the package is lost, your funds are returned to you in full. The vendor never receives payment.

What if the item is damaged?

You have a 48-hour window after delivery to raise a dispute. Raise a dispute within this time, and we will freeze the funds while we investigate.

How do I release payment?

Log in to your account, go to "My Orders", and click "Confirm Delivery". If you forget, our system auto-releases funds 48 hours after carrier confirmation.

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