Terms of Service

Agreement to Terms

By accessing or using YANGGAH you agree to be bound by these Terms. If you do not agree, do not use the platform. We may update these Terms from time to time; continued use after changes are posted constitutes acceptance.

Marketplace Model

YANGGAH is a multi-vendor marketplace platform. We connect independent African fashion vendors with buyers worldwide. YANGGAH is not the seller of any product listed on the platform. Each product is listed, priced, and fulfilled by the individual vendor. Vendors must be approved by YANGGAH before their products are visible to buyers.

By placing an order you enter into a contract with the relevant vendor, not with YANGGAH. YANGGAH acts as a payment intermediary and dispute facilitator only.

Escrow Payment Protection

All buyer payments are held in escrow and are not released to the vendor until one of the following occurs:

• The buyer manually confirms receipt of the order.
• 48 hours have elapsed since the order was marked as delivered and no dispute has been raised — at which point the funds are automatically released to the vendor.
• A dispute is resolved in the vendor's favour by YANGGAH.

If a dispute is resolved in the buyer's favour, the escrowed funds are refunded to the buyer. YANGGAH's dispute decision is final.

Platform Commission

YANGGAH deducts a platform commission from each vendor payout at the time escrow is released:

• 15% for orders paid via Paystack (Nigerian naira, domestic payment).
• 18% for orders paid via Stripe (international card payments).

Commission is calculated on the product subtotal only — shipping costs are excluded from the commission base. Vendors agree to these rates when they apply to sell on YANGGAH.

Currency Conversion and FX Margin

All products on YANGGAH are priced in Nigerian Naira (NGN). When buyers pay in a currency other than NGN (e.g. GBP, USD, EUR), the order total is converted using a live mid-market exchange rate plus a 2.5% FX margin retained by YANGGAH to cover currency risk and conversion costs.

The exchange rate is locked for 20 minutes once you proceed to payment. If the lock expires before payment is completed, you will be asked to confirm the updated rate. The locked rate is displayed clearly at checkout.

Shipping and Customs

Shipping is charged per vendor package. Domestic (Nigeria) rates are zone-based; international rates are flat by destination region. Full details are on our Shipping & Returns page.

For international orders, any customs duties, import taxes, or brokerage fees imposed by the destination country are the sole responsibility of the buyer. YANGGAH has no control over these charges and will not reimburse them.

Order Tracking

When a vendor dispatches your order they will mark it as shipped on the platform and may provide a tracking number and/or a direct tracking link. You will receive an email notification the moment your parcel is marked as shipped, including any tracking details provided by the vendor.

You can also view your tracking number and follow the tracking link at any time from your order page under My Account → Orders. If a vendor has not provided tracking information within a reasonable period after the estimated dispatch date, please contact them directly through the platform or reach out to support@yanggah.com.

Designer Routing (Route to a Studio)

YANGGAH offers a Designer Routing feature that lets you redirect a vendor's parcel directly to a designer or tailor's studio on the platform — for example, if you are purchasing fabric and want it sent straight to a designer for garment construction.

• At checkout, you can search for a verified YANGGAH designer by name and select them as the delivery destination for a specific vendor package.
• The designer's studio address is never shown to you. It is stored securely and shared with the courier only. This protects the privacy of designer vendors on the platform.
• The selected designer will receive an automatic email notification informing them that a parcel is on its way, including the fabric vendor's name and your order reference.
• Once you select a designer for routing, you accept that the parcel will be delivered to that studio. Standard dispute and escrow protections still apply.

Disputes

If your order does not arrive, arrives damaged, or is significantly not as described, you may raise a dispute within the 48-hour inspection window via your order page or by emailing support@yanggah.com.

YANGGAH will review the dispute with both parties. We may request photos, shipping evidence, or other documentation. YANGGAH's decision on the dispute outcome is final and binding. Escrow funds remain frozen while a dispute is open.

Account Registration

You must register for an account to make purchases or list products. You are responsible for keeping your login credentials secure and for all activity under your account. Notify us immediately at support@yanggah.com if you believe your account has been compromised.

Prohibited Conduct

• Listing counterfeit, stolen, or prohibited goods.
• Circumventing the escrow system or making off-platform payments.
• Providing false information to win a dispute.
• Creating multiple accounts to abuse the platform.
• Any activity that violates applicable law.

Violation of these rules may result in immediate account suspension and forfeiture of escrowed funds.

Intellectual Property

The YANGGAH brand, platform design, and software are proprietary to YANGGAH. Vendors retain ownership of their product photography and descriptions but grant YANGGAH a non-exclusive licence to display them on the platform for the duration of their listing.

Limitation of Liability

YANGGAH's liability to any party is limited to the total amount of the order in dispute. We are not liable for indirect, consequential, or punitive damages, delays caused by carriers, customs holds, or events outside our reasonable control. As a marketplace operator YANGGAH is not responsible for the quality, safety, or legality of vendor products.

Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute not resolved through YANGGAH's dispute process shall be subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria.

Contact

For questions about these Terms, contact hello@yanggah.com.